FAQ
PYRAMID is a wholesale distribution and 3rd party logistics service provider. Through a strong core of strategic partners including telecommunications service providers, national retailer partners and regional players, Pyramid connects homes to a variety of products and services throughout Canada.
Purchases
Pyramid accepts Visa, MasterCard, Amex and PayPal.
No. We are only able to accept one credit card per purchase.
Pyramid uses a PCI-DSS certified processing provider which protects your information and ensures confidential data security.
When you place an order, we will process a preauthorization on your credit card for the entire amount of your purchase. Your credit card will be charged when items are shipped.
Registration
To register for an account, click HERE.
Click here: My Account and complete the ‘LOST YOUR PASSWORD?’ section on the Login Screen.
Orders
You will receive a confirmation email from us with a summary of your order.
Most orders are shipped within 2 business days.
Please contact our Customer Service Department toll free at 1-833-000-0000, or by email at cs@pyramiddistribution.com
Products purchased directly from Pyramid may be returned within 30 days of the original purchase date. Click here for details.
Shipping
No, we currently only ship to Canadian addresses.
Please contact our Customer Service Department toll free at 1-833-000-0000, or by email at cs@pyramiddistribution.com
Products
Warranties vary by brand and product. Please refer to the warranty information tab on each product page for details.
New products are added to our website on a weekly basis.
Other questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.